Covid Safety at The Lensic
As we return to gathering for live performances at The Lensic, we’re doing everything possible to keep our patrons, staff members, and performing artists healthy and comfortable. We appreciate your help in following the safety guidelines as we work together to keep everyone safe.
Consistent with the latest New Mexico public health orders for Santa Fe County, The Lensic is following Turquoise Level Restrictions and operating at a maximum of 33 percent capacity. On this page we’ve outlined The Lensic’s public health protocols and procedures, which meet or exceed recommendations from the CDC and the state. We’ll make changes as needed throughout 2021, so please check this page regularly for updates.
Last Updated: May 25, 2021
Covid Safety Rules
Face Masks Required
Face masks are required for all staff members, performers, and patrons over the age of two. Face masks must meet CDC standards and be properly worn to cover the nose and mouth at all times.
Following state guidelines, The Lensic is currently operating at a maximum of 33 percent capacity and with a minimum of 6 feet between seats (or groups of seats, for those attending performances together). Please avoid social interaction with other groups.
We ask that patrons complete a health checklist before they attend a Lensic event. If you or anyone in your party is exhibiting symptoms of Covid, have been exposed to someone with Covid in the past two weeks, or has tested positive for Covid in the past two weeks, kindly postpone your visit. Refunds will be offered for health-related cancelations.
For the health and safety of everyone, any patron who is not following The Lensic’s most current Covid safety rules will need to leave the theater immediately. Ticket refunds will be not be offered to those asked to leave for Covid safety violations.
A Safe Environment
Air Circulation and Filtration
Thanks to our state-of-the-art ventilation system, air in the Lensic auditorium is completely replaced by fresh, filtered air every 13 minutes. Before flowing into the theater, outside air is run through a Merv 13 filter designed to capture aerosol particles as small as .3 to 1.0 microns, meeting safety standards set by the CDC and the American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE).
Enhanced Cleaning Procedures
All surface and high-touch areas in the auditorium, lobby, restrooms, and other public spaces are cleaned thoroughly before and after performances. We are maintaining a minimum of 24 hours between scheduled events to allow time for proper deep cleaning.
Hand Sanitizing Stations
The CDC continues to recommend frequent hand washing to prevent the spread of germs. You’ll find contact-free hand sanitizing stations, containing commercial-grade sanitizer, in the lobby and inside the auditorium.
Tickets may be purchased online or by telephone (no in-person box office sales). Following state guidelines, patrons may sit in groups of up to six people.
When you purchase tickets or reserve seats, you’ll be asked to select your preferred seating section. Our box office will assign you seats within or as close to that section as possible, and you will receive your tickets by email.
You will receive your tickets via email and be asked to print them at home or present them digitally on a mobile device (barcode visible) on the day of your Lensic event. Ticket scanners are set up in the lobby, so patrons can scan their own tickets when they enter the theater. Please note: While WiFi service is available in the lobby, we recommend that you take a screenshot of your tickets, with barcodes, for faster scanning.
The Day of Your Event
Timed Arrival & Ticket Scanning
Please arrive at The Lensic at the arrival time shown on your ticket. Socially distanced lines will form outside the theater, and entry will be staggered, to minimize crowding.
Contact-free ticket scanners are set up in the lobby. You will scan your own tickets—on paper, if you printed them at home, or by showing the ticket barcode on your phone or other mobile device.
No Eating or Drinking
No food or drink is permitted in the lobby or auditorium. The Lensic’s bar service is temporarily closed.
Lensic events will be held without intermissions. Patrons may quietly leave their seats to use the restroom at any time during a performance or film.
The Lensic restrooms, located off the atrium, are open but with occupancy limited to two people at a time in the gentlemens’ room and four people at a time in the ladies’ room. When necessary, restroom lines will form in the atrium, with six feet between patrons.
Please remain in your seat after the show. To avoid crowding, a Lensic usher will ask you to exit the theater section by section.